Returns & Refunds
Last updated: September 2026
- Return window
- 14 days from delivery
- Return shipping
- Free — we cover it
- Restocking fee
- 10% of the item price
- Return method
- By mail
- Refund to
- Original payment method
- We accept returns from
- United States and United Kingdom
The window
You have 14 days from the day your order is delivered to start a return. Contact us within that window and we'll send you a prepaid return label.
Return shipping is free
We pay for return postage. You will never be charged to send a club back to us.
The 10% restocking fee
Returns are subject to a restocking fee of 10% of the item price, deducted from your refund. Every club we sell is one-of-a-kind, inspected, photographed and listed individually, and the fee covers putting a returned club back through that process.
Condition of returned clubs
Clubs must come back in the same condition they were shipped in, with any headcovers, tools or accessories that came with them. A club that has been played, altered, regripped or reshafted since delivery can't be returned.
When a club isn't as described
If a club arrives damaged, or in a condition that doesn't match the grade and photos on its listing, that's on us. Contact us within the 14-day window and we'll make it right — a full refund or a replacement, whichever you prefer. No restocking fee applies in that case.
Refunds
Once your return arrives we inspect it, then refund the item price less the restocking fee to your original payment method. Inspection is usually same-day; how quickly the refund appears after that is up to your bank or card issuer.
Starting a return
Contact us with your order number and tell us which club you're returning and why. We'll reply with a prepaid label and return instructions.
These terms sit alongside our full terms & conditions.